Privacy Policy
Last updated: January 15, 2024
Introduction
At PetCall, we take your privacy seriously. This policy outlines how we collect, use, and protect the personal information you provide when using our services.
Information Collection
We collect information that you provide when creating an account, such as your name, email address, and information about your pet. We also collect information during your consultations for the purpose of providing veterinary advice.
Types of information we collect:
- Personal identification information (name, email address, phone number)
- Pet information (name, breed, age, medical history)
- Account credentials and preferences
- Consultation records and communications
- Payment and billing information
- Technical data (IP address, browser type, device information)
Use of Information
Your information is used to personalize your experience, provide veterinary services, and for internal analytics. We may also use your information to communicate with you about your account and our services.
Specifically, we use your information to:
- Provide and improve our veterinary consultation services
- Process payments and manage your account
- Send important notifications about your appointments and account
- Provide customer support and respond to your inquiries
- Analyze usage patterns to enhance our platform
- Comply with legal obligations and protect our rights
Data Protection
We implement a variety of security measures to maintain the safety of your personal information. Access to your data is limited to authorized personnel only.
Our security measures include:
- Encryption of sensitive data both in transit and at rest
- Regular security audits and vulnerability assessments
- Strict access controls and employee training
- Secure data centers with physical and network security
- Regular backups and disaster recovery procedures
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with:
- Licensed veterinarians providing services through our platform
- Service providers who assist us in operating our platform (with strict confidentiality agreements)
- Legal authorities when required by law or to protect our rights
- Business partners in case of merger, acquisition, or asset sale (with your consent)
Your Rights
You have several rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy, please contact us at:
Email: [email protected]